Collection: Return policy

 

Time Frame: Our refund and exchange policy is valid for 14 days. If 14 days have passed since your purchase, we regret that we are unable to offer a refund.

 

Policy for Larger Orders:

For orders of $1,000 or more, we do not offer refunds. As a small business, this policy helps us effectively manage inventory, ensure fair stock availability for all customers, and maintain the high level of service we’re proud to provide.

We understand that large purchases are significant decisions, and we encourage you to reach out to our customer service team with any questions or concerns before placing your order. Your support means the world to us and allows us to continue offering exceptional products and service.

Thank you for helping us grow and sustain our mission!

 

Return Eligibility: To qualify for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Initiating a Return: If you wish to return an item, please contact us at sales@rtakb.com with your name and order number. Our customer service team will guide you through the process.

Restocking Fee: Please note that a 25% restocking fee applies to all items returned.

Return Shipping: Customers are responsible for covering the cost of return shipping.

Processing Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

 

Thank you for your business and understanding. If you have any further questions regarding our return policy, please do not hesitate to contact us.