Return policy

 

Time Frame: Our refund and exchange policy is valid for 14 days. If 14 days have passed since your purchase, we regret that we are unable to offer a refund.

 

Policy for Larger Orders:

For orders of $500 or more, we do not offer refunds. As a small business, this policy helps us effectively manage inventory, ensure fair stock availability for all customers, and maintain the high level of service we’re proud to provide.

Returns on Orders Over $500
Orders over $500 are eligible for return by approval only. To protect the integrity of larger shipments and ensure proper handling, we review high-value return requests on a case-by-case basis.

If you’d like to request a return on an order above this amount, please contact our support team within 14 days of delivery. We’re happy to work with you and find the best solution.

Thank you for helping us grow and sustain our mission!

 

Gift cards: Digital gift cards purchased through Rtakb.com are non-refundable and cannot be exchanged or redeemed for cash. Once issued, digital gift cards cannot be canceled or returned. Items purchased with a gift card are non-refundable/returnable.

Please double-check the recipient's email address during purchase, as Rtakb.com is not responsible for delivery to incorrect email addresses or for lost or deleted digital cards. By purchasing a digital gift card, you agree to these terms.

 

Return Eligibility: To qualify for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Initiating a Return: If you wish to return an item, please contact us at sales@rtakb.com with your name and order number. Our customer service team will guide you through the process.

Restocking Fee: Please note that a 25% restocking fee applies to all items returned.

Return Shipping: Customers are responsible for covering the cost of return shipping.

Processing Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

 

Thank you for your business and understanding. If you have any further questions regarding our return policy, please do not hesitate to contact us.